Retrieve a Ticket

Retrieves a Help Desk ticket by passing the required ticket information.
Help Desk
Retrieve a Ticket
 last updated: 
November 30, 2023

While retrieving a ticket, you'll need to pass the sd-api-key and sd-dashboard-user-email in the header.

ENDPOINT

  1. GET /v1/ticket/:id

RESPONSE

  1. {
  2.  "id": "3553",
  3.  "subject": "Ticket Subject",
  4.  "description": "Ticket Description",
  5.  "status": "new",
  6.  "type": "incidents",
  7.  "priority": "high",
  8.  "canBeSolved": false,
  9.  "createdAt": "2022-01-31T21:22:49Z",
  10.  "modifiedAt": "2022-01-31T21:22:49Z",
  11.  "accountId": "acc-...",
  12.  "personId": "per-...",
  13.  "transactionId": "txn-..."
  14. }