The Ticket object

Help Desk Ticket Object's attributes, fields, types
Help Desk
The Ticket object
 last updated: 
November 30, 2023
Field Type Optional Description
id string unique id of the ticket created
subject string subject of the ticket
description string description of the ticket
status enum status of the ticket with possible values:
- new
- open
- on-hold
- pending
- solved
type enum type of the ticket with possible values:
- questions
- tasks
- incidents
- issues
- disputes
- complaints
- feature_request
priority enum priority of the ticket with possible values:
- low
- normal
- high
- urgent
canBeSolved bollean states whether the ticket is allowed to be marked as solved
programId string program id that this bank account belongs to
createdAt string time at which the account object was created
modifiedAt string time at which the account object was modified
personId string Yes unique identifier for person
eg. per-********-****-****-****-************
accountId string Yes unique identifier for account
eg. acc-********-****-****-****-************
transactionId string Yes unique identifier for a transaction
eg. txn-********-****-****-****-************