Update a Ticket

Updates a Help Desk ticket by passing the required ticket information.
Help Desk
Update a Ticket
 last updated: 
November 30, 2023

While updating a ticket, you'll need to pass the sd-api-key and sd-dashboard-user-email in the header.

ENDPOINT

  1. PATCH /v1/ticket/:id

REQUEST

  1. {
  2.  "status": "solved",
  3.  "comment": {
  4.    "body": "ticket update"
  5.  }
  6. }

RESPONSE

  1. {
  2.  "id": "3553",
  3.  "subject": "Ticket Subject",
  4.  "description": "Ticket Description",
  5.  "status": "solved",
  6.  "comment": {
  7.    "body": "ticket update"
  8.  },
  9.  "type": "incidents",
  10.  "priority": "high",
  11.  "canBeSolved": false,
  12.  "createdAt": "2022-01-31T21:22:49Z",
  13.  "modifiedAt": "2022-01-31T21:22:49Z",
  14.  "accountId": "acc-...",
  15.  "personId": "per-...",
  16.  "transactionId": "txn-..."
  17. }